Oops, things happen! We are happy to smooth out the bumps, please read our return policy and then give us the details to start the return process:
What is your return policy?
Unfortunately, we cannot accept returns once merchandise has been opened. We cannot guarantee that a nutritional supplements or beauty products will "work" because every person is different, and what may work well for some people may not work as well for others. We strongly encourage you to read the ingredients and precautions of each product thoroughly before ordering. If the ingredients are not listed on the website or outside the package (do not order or open the package), then you must call us or email us for more information. Please inspect your product before opening, and contact us immediately if you suspect a problem with the quality of the product. See the next topic to return unopened merchandise.
What if I need to return unopened merchandise?
ORDERS SENT WITHIN THE U.S. You may return any UNOPENED PRODUCT in its original condition** WITHIN THIRTY (30) DAYS of receiving the order for a refund or credit, less a 20% restocking fee (or 25% restocking fee if you received free shipping on your order). You will not be refunded for shipping. Shipping charges will only be refunded if the return is due to our error.
Contact us via email, telephone, or live chat to obtain authorization to return your order. You must write the Return Authorization number on the outside of your package. All returns should be accompanied by a copy of your sales receipt packing slip or the order number, and must be returned within the 30 day time period. After your return has been received it will take a few days to process. If you originally ordered using a credit card, refunds will be applied to your credit card. If you paid by check or money order, a refund check will be mailed to you. As an option, you may also apply the credit to your account with us to be used toward future purchases. NOTE: Credits and refunds for returns are subject to our acceptance of the condition** of the goods returned. A Return Authorization number is not a guarantee that a credit will be issued. Mail returns to Biostar Organix at the address shown on our Contact page.
Merchandise that is returned to us for reasons of "Refused" or "Unclaimed" are subject to our 20% restocking fee (25% for orders shipped with free shipping). Shipping charges will not be refunded. We would be happy to ship the package to you again, but you will need to pay for shipping again. If a package is returned due to our error in shipping address, we will reship to you. Be sure of address accuracy when placing your order on our website.
ORDERS SENT OUTSIDE THE U.S. We are sorry, but we do not offer credits or refunds on products shipped OUTSIDE OF THE U.S. for any reason. Nutritional products need to be stored at proper temperatures. The condition in which a package has traveled when returned to us cannot be known, and therefore the product can not be restocked.