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Shipping Policy

Shipping Policy

Shipping is fast and with one flat rate, spend $200 and it's free. Why should you expect less?

Once you press the "checkout" button, we get moving. And since our shipping department has its craft down to a science, we ship

out your order the day you place it. Place your order before 3 p.m. Eastern Time or 12 p.m. pacific time and once we verify billing and shipping
information, we will carefully pack and ship your order the same day. Refrigerated products need more care and might ship the next
day. Did we mention shipping is fast?

Same-day shipping doesn't apply if your order is placed over the weekend or on major U.S. holidays like Memorial Day, Independence
Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day. But you'll get your order soon after.

 
Where we ship

Are you in Hawaii? Puerto Rico? Guam? Don't worry. We ship to all 50 states and U.S. territories. We even ship to military postal
addresses. We offer international shipping. See our International Shipping Policy

Backorders

We try to minimize backorders as much as possible, but if your item is backordered, we'll stay on top of it. We'll notify you by email and
will ship it as soon as it's available, usually within a week or less.

Delivery time

When you select our Free Shipping option, your order will arrive via the U.S. Postal Service, UPS or FedEx, usually within 4-7 business
days, (psst. we are known to under-promise and over-deliver). Delivery time varies, depending on the carrier and the destination.
Don't forget to allow extra time for weekends and holidays. We also offer Next Business Day, Second Business Day and Third
Business Day guaranteed options. Depenting on your order - we may ship from the East Cost or West Coast.

Tracking orders

Want to check your order? You've got options. Get real-time status and tracking information by phone, through our website or on your
cell phone.

Check your order online: 

Click "order status" on the top, blue menu of our website. If you have a PureFormulas account, you can also log in under "my account"
and click the "order history" tab.

 

Check your order on your cell phone: 
Our site should recognize your cell phone and send you to the mobile website. If it doesn't, scroll to the bottom (center) and click "Mobile Site

and click on the top bar "My Account"

Check your order by phone:
Call us at 800-787-6404, Monday through Friday, from 9:00 a.m. to 9 p.m. Pacific Time.

If the status is "complete" or "partially shipped," your order is in the shipping process, but may not have left the warehouse yet. To get

more detailed information, check the tracking number for your order.

 

Temperature-sensitive items

Temperature-sensitive items get extra care for shipping. This includes Air Shipping using ice packs and a Styrofoam Cooler.  We
automatically add these extras, along with a flat cooler fee. But if you'd rather not pay the fee, it's no problem to remove this packaging
from your order. Standard ground shipping is free, but you might want to upgrade to expedited shipping.

Cooler orders will be shipped Mondays, Tuesdays and Wednesdays. If you place your order on a Thursday or Friday, we will ship it the
following Monday, just so it does not sit in a UPS truck over the weekend.

Also, expect ice packs to melt before your order arrives. They ALWAYS melt during transit and that's OK. They're meant to provide
24 to 48 hours of protection, which should be more than enough to keep your items safe during transit. Remember, your items can
withstand room temperature for up to 2 weeks without being affected.

Additional shipping fees may apply to all orders shipping to Alaska, Hawaii, US Territories and Canada. Additional shipping fees also apply to all international and expedited orders. For more information, please read our shipping policy details below.

Standard Shipping  All orders are shipped according to best rate/time as determined by our computers based on package weight and destination. We use UPS as our primary standard service carrier, but packages may also ship via USPS. If the address is a post office box, a carrier other than USPS may initially transport the package; however, it will be delivered by USPS to your post office box. Please allow up to seven business days from ship date for delivery when choosing Standard Shipping. Not available for international orders. Note: we are unable to ship to General Delivery addresses.

Alaska, Hawaii & US Territories  For orders shipping to Alaska, Hawaii, Puerto Rico, American Samoa, Micronesia, Guam, Marshall Islands, Mariana Islands, Palau and the Virgin Islands, please add an additional $3.99 to the standard shipping rate. Please allow up to 10 business days from the date of shipment for delivery. (Note: Remote locations in Alaska may take longer than 10 business days due to varying delivery schedules in the area.)

Shipping to Canada  The shipping cost is dependent upon weight and destination and will be calculated during final checkout (Flat Rates start at $7.99). Average shipping time for Canadian orders is 15 business days. If you do not receive your package within 15 business days, a refund for the purchase price of the products will be issued upon completion of a postal inquiry. We thank you for your cooperation.

Please be advised that BioStar Organix Health Products is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. 

International Shipping  See our International Shipping Policy for complete details. The shipping cost is dependent upon size and destination and will be calculated during or after your order is placed.  Average shipping time for international orders is 15- 45 business days. If you do not receive your package within 30 business days, pleae contact us for help with a postal inquiry. If you purchased Insurance, we will proces a claim with the Insurance company, and your will recive a refund. We thank you for your cooperation.

Please be advised that BioStar Organix Health Products is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that tracking number of First Class shipping ends when the product leaves the USA, and does not qualifiy for refunds on lost packages.

International shipping charges for purchase and returns are non-refundable.

We do not ship to Nigeria, Andorra, North Korea, Iran or Cuba.

Freight Forwarding Shipments BioStar Organix Health Products is not liable or responsible for any losses, damages or delays due to the actions or inactions of third party freight forwarding shipping services.

Delivery Insurance All Express Service carries the appropiate ammount of Delivery Insurance.

Express Service You may select Express Service for an additional $1.50. Please allow up to five business days from ship date to receive your package when choosing this option. Not available outside the contiguous 48 states.

2nd Day Air You may select 2nd Day Air service, a guaranteed service, for an additional $11.95. Please allow two business days to receive your package when choosing this option. Orders received after 12:00 pm central time will ship the following business day. 2nd Day Air shipments release Monday through Friday. Not available to PO boxes or outside the contiguous 48 states. Orders that include more than 6 units of one item number are not eligible for the 2nd Day Air option.

Next Day Air You may select Next Day Air service, a guaranteed service, for an additional $19.95. You should receive your package the very next business day when choosing this option. Orders received after 12:00 pm central time will ship the following business day. Next Day Air shipments release Monday through Friday. Friday shipments will arrive Monday. Not available to PO boxes or outside the contiguous 48 states. Orders that include more than 6 units of one item number are not eligible for the Next Day Air option.

Overweight Orders We reserve the right to charge additional shipping on overweight orders.

Sales Taxes Sales taxes charged where applicable.

 

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